Recover Deleted Items from a user mailbox

How to recover emails which are no longer in your mailbox.

If you can't find an item in your mailbox or even the Deleted Items folder, the next place to look is the Recoverable Items folder. This folder is hidden by default, and this is where your emails go when you do one of the following things:

  • Delete an item from the Deleted Items folder.

  • Empty the Deleted Items folder.

  • Permanently delete an item by selecting it and pressing Shift+Delete.



Here are the steps to access the Recoverable items folder via Outlook Web App (OWA).

Open your browser and sign in to your OWA at either links :

  • webmail.[yourdomain].com - this works provided you have your DNS configured properly
  • - this is our default OWA link

In your email folder list, right-click Deleted Items, and then click Recover deleted items.


It will open up with a new window where you can search for the items you wish to recover or purge. This includes emails, contacts, and calendar items. You may now select the items you want to recover. If you have have a bigger number of items on the folder, you may use the search box to look for specific items. Once you find the items, select them to put a check, then click Recover on the bottom right. If you wish to delete them completely, select Purge.


The next window should confirm if you wish to continue purging or restoring the selected email/s. It also states where the specific items will be restored.


Please note that it will only keep your deleted items for 30 days and cannot be extended further. 


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