Register your verification method info to reset your own password

If you forgot your password, or have been locked out of your account, you can use your security info and your mobile device to reset your password.

Set up your password reset verification method

1. Open the web browser on your device and go to the security info page.

2. One or more of the following options will be available for you to set up as your security verification method. If multiple options are available, we strongly recommend that you use more than one as your security verification method, in case one of your methods becomes unavailable.

   • Text messaging. Choose to send yourself text messages to your mobile device. For more information about setting up text messaging, see Set up text messaging as your verification method.

   • Email address. Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method. For more information about setting up an email address, see Set up an email address as your verification method.

3. After you select and set up your methods, choose Finish to complete the process.